Warranty & complaints
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing hello@autishop.eu. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
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About Autishop
At Autishop you will find products, tips and advice that really work for people with autism. Our team has years of experience and knows what works and what doesn’t. Honest, personal and without hassle. Together we make life just a little bit easier!
Sometimes one piece of the puzzle is enough.
We know what it feels like to search for peace and clarity when you live with autism. What we offer, we have experienced ourselves. What we say, comes from the heart. Autishop is a place where you are heard, where puzzle pieces fall into place. So that you can say: ‘you see, there is something that helps’. For your child. For yourself.
Why products for autism?
The right product can really make a difference for people with autism, whether it concerns more structure, relaxation or clarity. Autishop carefully selects the range and tests products for effectiveness, ease of use and quality. The experiences of customers and professionals are listened to carefully, so that the range continues to meet the needs of the practice.
In addition to an extensive range, Autishop also offers personal advice and support to individuals, schools and healthcare institutions. Expertise, reliability and customer focus are central to this. By continuously investing in new solutions, Autishop wants to contribute to a more pleasant, clear and inclusive world for people with autism and their environment.
